Refund policy

Return and Refund Policy
Eligibility for Returns: Items are eligible for return within 30 days of purchase if they are unused, in their original packaging, and in the same condition as received.The product will return in case of damage and we will ensure to satisfy the customer .
Proof of Purchase: A valid receipt or order confirmation is required to process any returns or refunds.
Non-Returnable Items: Certain items, such as perishable goods, custom products, and gift cards, are non-returnable.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Initiating a Return: To start a return, please contact our customer service team .
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Timeline: Approved refunds will be processed within 5-7 business days, and the credit will be automatically applied to your original payment method.
Damaged Items: If your item arrives damaged or defective, please contact us immediately with photos for a replacement or refund.
Exchanges: We only replace items if they are defective or damaged. Exchanges are subject to stock availability.
Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable.
Custom Orders: Personalized or custom items cannot be returned or exchanged unless they arrive damaged.
Late or Missing Refunds: If you haven’t received your refund, check with your bank or credit card company. Contact us if further assistance is needed.
Return Address: Please send all returns to our address.
Unauthorized Returns: Items returned without prior authorization will not be accepted.
Gift Returns: If the item was marked as a gift when purchased, refunds will be issued as a gift credit.
Restocking Fee: A small restocking fee may apply for certain items.
International Returns: Customers outside Pakistan are responsible for international shipping fees and duties.
Cancellation Policy: Orders can be canceled within 24 hours of purchase for a full refund.
Contact Us: For any issues regarding returns or refunds, email us at  z26916714@gmail.com.